Shipping policy
Free, Tracked Shipping
Firstly offers free standard shipping with tracking. We ship to the United States and other supported destinations. Shipping availability for your specific address is confirmed at checkout.
Order processing
Orders are normally prepared and dispatched within 1–3 business days. Business days exclude weekends and public holidays.
Estimated delivery
After dispatch, standard delivery normally takes 5–10 business days. The total estimated time from placing your order to delivery is therefore 6–13 business days.
These are estimates, not guaranteed arrival dates. Delivery can vary by destination, carrier, customs processing, weather, holidays, or other delays. Refer to any destination-specific estimate shown at checkout and to your tracking updates.
Track your order
Once your order ships, we will send tracking information to the email address used at checkout. You can also visit our Track your order page. Carrier updates may take some time to appear after a shipping label is created.
Shipping address and changes
Please check your name, street address, apartment or unit number, city, state or region, postal code, country, and contact details before placing your order. If you notice an error, email iphoneuquen@gmail.com as soon as possible. We will try to help before dispatch; changes may not be possible after the order has shipped.
International orders
Destinations outside the United States may have additional customs processing time. Import duties or taxes imposed by the destination country may apply when they have not been collected at checkout. Any such charges are separate from our free standard shipping offer.
Delivery problems
If tracking shows a delay, a failed delivery attempt, or a delivered package that you cannot find, contact us with your order number. Check the delivery address, any safe delivery locations, and with other household members or building reception. We will help investigate with the carrier.
If a shipment is returned because of an incorrect or incomplete address or unsuccessful delivery attempts, contact us so we can review the available resolution. We will explain and obtain your agreement to any additional redelivery charge before arranging it.
Damaged or incorrect deliveries
If your package or product arrives damaged, or you receive the wrong item, email us with your order number and photos if available. We will help arrange the appropriate resolution under our Refund Policy. Nothing in this Shipping Policy limits your mandatory consumer rights.
Contact
Firstly — iphoneuquen@gmail.com
Last updated: October 7, 2026.